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Rackspace System Status

Lee Reams
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Rackspace System Status is a real-time view of the performance and uptime of the Rackspace email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

http://status.apps.rackspace.com/

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  • Wendy Claypool
    • Edited
    Issues accessing webmail - 
     
    04:14 PM EDT
    09/13/16
     
    Engineering has identified the issue for Webmail connectivity. We are actively working towards a resolution.

    Affected users will experience a lack of connectivity when attempting to access email via the web. Mail clients, such as Outlook and mobile devices are not impacted and are recommended to access your hosted email during the incident.

    Mail delivery is not impacted.
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  • Wendy Claypool
    • Edited
    Update
     
    04:45 PM EDT
    09/13/16
     
    Our engineers have implemented a change to resolve the connectivity issues. Affected users may still experience degraded page loads when attempting to access hosted email however that will subside here shortly.

    We will continue to monitor the system and provide further updates as they become available.
     
    06:24 PM EDT
    09/13/16

    We are still actively working to restore connectivity to webmail. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email.

    Mail delivery has not been impacted.
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  • Wendy Claypool

    Webmail Connectivity Issues
     
    10:14 AM EDT
    10/14/16
     
    We are aware of an issue that is affecting access to Webmail and OWA (Outlook Web Access). Uses may experience latency or errors when attempting to access their email accounts using the Webmail portal. In the meantime, users may connect via email clients and mobile devices to retrieve email.

    Our team is actively investigating the issue. Mail delivery is not impacted.
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  • Wendy Claypool

    System Disruption
    July 14, 2017

    We are aware of an issue that is affecting our Hosted Email environment.

    02:54 PM EDT
    07/14/17
    Progress is being made in making adjustments to provide relief to impacted users. While we make these changes, users may continue to experience the aforementioned symptoms. 

    We will continue to provide updates as they become available.
    http://status.apps.rackspace.com/index/viewincidents?group=100

     

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  • Wendy Claypool
    04:23 PM EDT
    07/14/17
     
    Impacted users no longer need contact their support team to provide mailbox details. We continue to monitor the environment and will apply fixes to resolve the aforementioned symptoms for affected users. 

    We will continue to provide updates as they become available.
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