Rackspace System Status

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    Wendy Claypool
    Issues accessing webmail - 
     
    04:14 PM EDT
    Engineering has identified the issue for Webmail connectivity. We are actively working towards a resolution.

    Affected users will experience a lack of connectivity when attempting to access email via the web. Mail clients, such as Outlook and mobile devices are not impacted and are recommended to access your hosted email during the incident.

    Mail delivery is not impacted.
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    Wendy Claypool
    Update
     
    04:45 PM EDT
    Our engineers have implemented a change to resolve the connectivity issues. Affected users may still experience degraded page loads when attempting to access hosted email however that will subside here shortly.

    We will continue to monitor the system and provide further updates as they become available.
     
    06:24 PM EDT

    We are still actively working to restore connectivity to webmail. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email.

    Mail delivery has not been impacted.
  • Avatar
    Wendy Claypool

  • Avatar
    Wendy Claypool

    System Disruption
    July 14, 2017

    We are aware of an issue that is affecting our Hosted Email environment.

    02:54 PM EDT
    Progress is being made in making adjustments to provide relief to impacted users. While we make these changes, users may continue to experience the aforementioned symptoms. 

    We will continue to provide updates as they become available.
    http://status.apps.rackspace.com/index/viewincidents?group=100

     

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    Wendy Claypool
    04:23 PM EDT
    Impacted users no longer need contact their support team to provide mailbox details. We continue to monitor the environment and will apply fixes to resolve the aforementioned symptoms for affected users. 

    We will continue to provide updates as they become available.

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