Rackspace System Status – Support Center

Rackspace System Status is a real-time view of the performance and uptime of the Rackspace email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

http://status.apps.rackspace.com/

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3 Comments

Date Votes

0

Wendy Claypool September 13, 2016 20:34

Issues accessing webmail -

04:14 PM EDT
09/13/16

Engineering has identified the issue for Webmail connectivity. We are actively working towards a resolution.

Affected users will experience a lack of connectivity when attempting to access email via the web. Mail clients, such as Outlook and mobile devices are not impacted and are recommended to access your hosted email during the incident.

Mail delivery is not impacted.

Edited by Wendy Claypool September 13, 2016 20:37

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Wendy Claypool September 13, 2016 21:03

Update

04:45 PM EDT

09/13/16

Our engineers have implemented a change to resolve the connectivity issues. Affected users may still experience degraded page loads when attempting to access hosted email however that will subside here shortly.

We will continue to monitor the system and provide further updates as they become available.

06:24 PM EDT
09/13/16

We are still actively working to restore connectivity to webmail. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email.

Mail delivery has not been impacted.

Edited by Wendy Claypool September 13, 2016 22:31

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Wendy Claypool October 14, 2016 14:49

Webmail Connectivity Issues

10:14 AM EDT
10/14/16

We are aware of an issue that is affecting access to Webmail and OWA (Outlook Web Access). Uses may experience latency or errors when attempting to access their email accounts using the Webmail portal. In the meantime, users may connect via email clients and mobile devices to retrieve email.

Our team is actively investigating the issue. Mail delivery is not impacted.

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